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The BPTC is committed to ensuring that no person is
excluded from participation in, or denied the benefits of our transit
services on the basis of race, color or national origin, as protected by
Title VI of the Civil Rights Act of 1964. If a person believes they have
been subjected to discrimination under Title VI on the basis of race, color
or national origin, they may file a written complaint with the General Manager,
Bloomington Public Transportation Corporation, 130 W. Grimes Lane,
Bloomington, IN 47403 or by e-mail
to customer@kiva.net; or
contact the General Manager at 812-332-5688
Procedures to File a Title VI Complaint
Persons may file a signed, written complaint within 180 days of the date of
alleged discrimination. The complaint should include the following
information:
- Person’s name,
address and how to reach the person (telephone number, e-mail address,
etc.)
- How, why, when and where
the person believes they were discriminated against. Include the
location, names and contact information of any witnesses. If the
alleged incident occurred on the bus, give date, time of day, route
number, location, and bus number.
- The person must sign the
letter of complaint
- The written complaint shall
be mailed or delivered to the BPTC General Manager at the address described
above.
The
BPTC General Manager will track and investigate all complaints received. If the General Manager is not available
or if the complaint is filed against him/her, the BPTC Board Chair shall
investigate the matter. The BPTC
General Manager will document all complaints and findings and respond back
to the complainant in writing with determinations and findings.
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