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The BPTC is committed to ensuring that no person is
excluded from participation in, or denied the benefits of our transit
services on the basis of race, color or national origin, as protected by Title
VI of the Civil Rights Act of 1964. If a person believes they have been
subjected to discrimination under Title VI on the basis of race, color or
national origin, they may file a written complaint with the General
Manager, Bloomington Public Transportation Corporation, 130 W. Grimes Lane,
Bloomington, IN 47403 or by e-mail
to customer@kiva.net; or
contact the General Manager at 812-332-5688
Procedures to File a Title VI Complaint
Persons may file a signed, written complaint within 180 days of the date of
alleged discrimination. The complaint should include the following
information:
- Person’s name,
address and how to reach the person (telephone number, e-mail address,
etc.)
- How, why, when and where
the person believes they were discriminated against. Include the
location, names and contact information of any witnesses. If the
alleged incident occurred on the bus, give date, time of day, route
number, location, and bus number.
- The person must sign the
letter of complaint
- The written complaint shall
be mailed or delivered to the BPTC General Manager at the address
described above.
The
BPTC General Manager will track and investigate all complaints
received. If the General Manager is
not available or if the complaint is filed against him/her, the BPTC Board
Chair shall investigate the matter.
The BPTC General Manager will document all complaints and findings
and respond back to the complainant in writing with determinations and
findings.
The
person may appeal the General Manager’s finding by filing a signed,
written appeal within 30 days of the date of the General Manager’s
finding to the Bloomington Public Transportation Corporation Board of
Directors. The Board shall
investigate the matter and respond back to the complainant in writing with
determinations and findings.
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