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BT Access



NOTICE:

There is a new policy in effect that has been approved by the board of directors regarding BT Access excessive cancellation.  Click here to view the new policy.


 

 

 

What is BT Access?

BT Access is a transportation service for persons with disabilities who, by means of a disability, cannot use the existing Bloomington Transit "fixed route" bus system. 

BT Access is operated by the Bloomington Public Transportation Corporation. It is the same organization that operates the Bloomington Transit bus system. 

BT Access service is provided with vans equipped with wheelchair lifts. If you are eligible, these vans can pick you up and take you anywhere in Bloomington and, then take you back home. There are no restrictions on where in the city you can go or how often, depending upon your eligibility. Take BT Access: 

  • to work
  • to school
  • to medical or dental appointments
  • shopping
  • to visit friends


Who Can Use BT Access?

Anyone may apply for BT Access paratransit eligibility. You may call Bloomington Transit at 336-RIDE (7433) and request that an application be mailed, e-mailed or faxed to you. Please let the Customer Service Representative know which accessible format best suits your particular needs (tape, e-mail, or Braille). You may obtain a BTaccess Application on our website.  A form must be completed and approved before you may schedule your first trip. Verification of your eligibility by a medical doctor licensed to practice in the state of Indiana may be necessary. 

Eligibility to use BT Access may be granted on a full or conditional basis depending on the person's ability to use regular fixed route bus service. Those persons who receive full eligibility status may use BT Access for all trips within the service area during days and hours that service operates. Conditional eligibility may be granted to persons who under certain conditions may be able to use regular fixed route service. Persons with conditional eligibility may use BT Access when their disability prevents them from using the regular fixed route service. 

All persons granted full or conditional eligibility for BT Access are subject to periodic recertification of their eligibility status. Such recertification shall generally be done every 1-3 years. 

In order to properly schedule the vans so that we can be there when you need us, you must schedule your trip by 5:00 pm the day before you wish to travel. 

BT Access can pick you up and drop you off only within the city limits of Bloomington. If you aren't sure of a location, simply call the BT Access information number for help. If you like, a friend or relative may act as your companion and accompany you on your trip. Companions must pay the full fare requested ($2.00) per one-way trip. Personal Care Attendants, if required, may accompany you at no charge.

BT Access drivers may pick you up and drop you off at your curbside. For security reasons, drivers may not enter your home, apartment building or place of business. Therefore, please remember to make appropriate arrangements in advance. 

BT Access will sometimes accept standing orders for recurring trips on the same day and time from week to week. Such standing order trips shall not exceed more than 50 percent of the total trips made during that given time of day. Please contact Bloomington Transit if you are interested in setting up a standing order. 


Passenger Responsibilities

BT Access passengers have the following responsibilities:

  • Schedule BT Access service at least the day before a trip is planned.
  • Paying the proper fare to the driver at the time of the trip.
  • Use BT Access service only when regular fixed route service cannot be used because of the person's disabilities.
  • Treat BT Access personnel and other passengers with respect.
  • Show up for scheduled trips within 5 minutes of the scheduled time.
  • Show up at the curb of your origin point to board the vehicle.  It is not the driver's responsibility to look for the passenger in buildings or elsewhere.
  • Limit "no shows" and late cancellations since these affect service availability and timeliness to others.
  • Obey all vehicle and service rules with respect to no eating or drinking on vehicles, no smoking on vehicles, no playing loud music, proper use of seatbelts, keeping service animals under control, being able to carry your own packages and other items, not asking the driver to attend to personal requests of the passenger such as entering their home, and any other rules.

Failure to adhere to the responsibilities outlined above may result in refusal of service and possible sanctions in future use of the service.


How Much Does It Cost?

Registration is free. Each time you ride, you must pay the driver $2.00, or $4.00 for a round trip. Ten ride punch cards are available for $20.00 from the drivers or at the Bloomington transit office, 130 W. Grimes Lane.


When and Where Does BT Access Operate?

BT Access vans operate on the following days and times effective January 7, 2008: 
 

Time of Year

Days

Span of Hours

Service Area

Year round

Monday - Friday

6:10 a.m. - 11:30 p.m.

All areas within Bloomington incorporated area

Year round

Saturday

7:30 a.m. - 7:30 p.m.

All areas within Bloomington incorporated area

IU Fall & Spring Semesters

Sunday

9:30 a.m. - 9:30 p.m.

Origins & destinations must be within 3/4 mile of Route 6 Campus Shuttle

IU Fall & Spring Semesters

Monday - Friday

11:30 p.m. - 12:30 a.m.

Origins & destinations must be within 3/4 mile of Route 6 Campus Shuttle

IU Fall & Spring Semesters

Monday - Friday

11:30 p.m. - 12:05 a.m.

Origins & destinations must be within 3/4 mile of C-9 Route

The span of hours noted in the table above indicates the earliest time a pickup can be made and the latest time a drop-off can be made. All trip origins and destinations must be within the incorporated area of the City of Bloomington. In cases where BT Access is provided only during special times during the IU fall and spring semesters, trip origins and destinations must be within 3/4 mile of the appropriate fixed route (C-9 IU Campus Route or Route 6 Campus Shuttle).

BT Access service is not provided on the following holidays: New Year's Day, Memorial Day, Fourth of July, Thanksgiving Day, and Christmas Day.


How Do I Register?

Just follow this link to obtain a BT Access Application Then simply print the form, fill it out entirely and return it to BT Access, c/o Bloomington Transit, 130 W. Grimes Lane, Bloomington, IN 47403


Get More Information

Just follow this link to obtain a BT Access Customer Handbook.



How Can I Advocate and Help Improve BT Access?

The Bloomington Council on Accessible Transportation (BCOAT) is an advisory group to the BT Access staff that meets regularly to provide input on the development of policies and procedures relative to BT Access service.  Meetings are held at Bloomington Transit offices, 130 W. Grimes Lane, Bloomington, Indiana.  For more information about the meetings, For more information about the meetings, please contact Mr. Eli McCormick, Customer Service Manager, at 332-5688.

Seeking Ways to Make Your Home More Accessible?

Just follow this link to obtain information on the City of Bloomington's Housing and Neighborhood Development Program for Home Modification for Accessible Living.

 

 

 

Bloomington Public Transportation Corporation
130 West Grimes Lane 
Bloomington, Indiana 47403 
(812) 336-7433